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There are 2 parts to this assignment – instructions and resources are below.

PART 1:

Discussion 1: Improving Interpersonal Interactions

How we handle conflict can impact the growth, or dissolution, of a relationship. Learning effective strategies to handle conflict can help us manage in ways that lead to improvement in our interactions. In this Discussion, you will consider a relationship in which conflict was not resolved. You will consider the context and what led to the outcome.

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Using our reading resources, you will then consider “I” statements that could be used effectively to assert your point of view while not blaming someone else or making them defensive. Learning to think about your responses before you experience conflict in the future can help make you a more effective business communicator.

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To prepare for this Discussion:

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• Read the Communication Program Discussion Guidelines.
• Read “6.2 Conflict and Interpersonal Communication” in this week’s Learning Resources.
• Read “Are “I” Statements Better Than “You” Statements?” in this week’s Learning Resources.
• Read “‘I’ Message” in this week’s Learning Resources.
• Choose a relationship that you have discussed in this course and a time in that relationship when conflict was not resolved in a good manner.

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By Day 4

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Post a response that addresses the following:

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• Provide a description of the relationship and its context (personal, family, or workplace, for example).
• Describe a conflict that has taken place that did not have a good outcome.
• Tell us how you could use “I” statements, clarifying questions, and effective nonverbal communication to bring about a more positive outcome. Give specific examples of each.
• Evaluate the effectiveness of “I” statements within the scenario.

PART 2:

Discussion 2: Your Soft Skills

Communication skills are learned over time through interactions with others. In this course, you have had several opportunities to learn about yourself and others. This course has offered a general Communication Skills Assessment, a Listening Skills Assessment, an Emotional Intelligence Assessment, and a Conflict Management Assessment. Each assessment provided you with results on strengths and opportunities for improvement.

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In this Discussion, you will examine those four assessments as you bring it all together and consider how they relate to your current and/or future communication goals.

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To prepare for this Discussion:

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• Read the Communication Program Discussion Guidelines.
• Take the Soft Skill Conflict Style Assessment.
• Review the previous assessments you have taken in this course for soft skills. This includes the Week 1 Interpersonal Communication Skills Assessment, the Week 4 Listening Skill Assessment, and the Week 4 Emotional Intelligence Assessment.
• Think about the skills you scored well on and those on which you could use improvement.

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By Day 4

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Post a response that addresses the following:

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• Describe two soft skills on which you have room for improvement.
• Tell us how you plan to develop each of the skills that you chose.
• Explain how each of your chosen skills will help you in either your personal or professional life?

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Refer to the Week 6 Discussion 2 Rubric for specific grading elements and criteria. Your Instructor will use this grading rubric to assess your work.

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RESOURCES:

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https://www.goodtherapy.org/blog/psychpedia/i-mess…

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https://www.psychologytoday.com/us/blog/cui-bono/2…

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https://open.lib.umn.edu/communication/chapter/6-2…

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https://www.usip.org/public-education/students/con…

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https://www.ted.com/talks/luvvie_ajayi_get_comfort…

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