The operations manager for Superfast Airlines at Chicago’s O’Hare Airport noticed an increase in the number of delayed flight departures. She brainstormed possible causes with her staff:
▪ Aircraft late to gate
▪ Acceptance of late passengers
▪ Passengers arriving late at gate
▪ Passenger processing delays at gate
▪ Late baggage to aircraft
▪ Other late personnel or unavailable items
▪ Mechanical failures
Draw a cause-and-effect diagram to organize the possible causes of delayed flight departures into the following major categories: equipment, personnel, material, procedures, and other factors beyond managerial control. Provide a detailed set of causes for each major cause identified by the operations manager, and incorporate them in your cause-and-effect diagram
