Law Homework Help. Law and Ethics Problem solving
Scenario:
Anuar is starting up a business and needs a new computer for online transactions. He visits Data World, a computer shop, and describes his requirements to the manager, who recommends the latest BusinessOne Pro computer.
The manager further recommends a special antivirus software, DataGuard, which Data World would install if Anuar could wait an hour. He paid the price and waited for the computer. While making the payment, the manager gave him a form to sign, which he did without carefully reading the contents. After the installation of the antivirus, Anuar took his new computer home.
After one month of perfect service, the computer crashed.
Data World now tells Anuar that the antivirus software installed into the computer is the main reason for the crash, and the damage is irreparable. When Anuar complains, they showed the form which he signed at the time of the purchase, in particular, the following clause:
3.1 Data World accepts no liability for the quality of their hardware or software or any other losses, howsoever arising.
Required: Advise Anuar of any claims he might make against the computer shop or their employees.
PROBLEM-SOLVING GUIDELINE
1) Problem identification: recognize and identify an issue that may cause a problem or conflict
2) Application: put the ideas or solutions into operation to solve problems
3) Decision-making: thought process of selecting a solution from several alternatives.
